Versand

Shipping Policy – Pawsify Store

1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Delivery times may vary due to external factors such as weather conditions or courier delays.

3. International Shipping
We offer international shipping to selected countries. Shipping costs and delivery timelines vary depending on the destination. Customers are responsible for any customs duties, taxes, or import fees.

4. Live Animal Shipping (if applicable)
We take special care when shipping live animals:

  • Shipments are scheduled early in the week to avoid weekend delays

  • Temperature and weather conditions are monitored closely

  • Someone must be available to receive the package upon delivery

We reserve the right to delay shipment if conditions are unsafe for the animal.

5. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

6. Shipping Restrictions
Certain products (e.g., perishable goods, medications, or live animals) may have shipping restrictions based on your location. These will be indicated at checkout.

7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We may request photos or additional details to resolve the issue.

8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not liable for delays or losses caused by incorrect addresses.

9. Contact Us
For any shipping-related questions or concerns, please contact our customer support team at [your email/contact info].

This policy is subject to change without prior notice.